IPhone & ProCamera

The defualt phone on the iPhone is execellent. And as I look at the pictures made in the first few iterations of the phone I can see big diffrences in quality of the images. How much of this is software, and hardware it’s hard to tell. For example my current iPhone will produce a file between 75 to 100+ MegaBytes in Apple ProRaw. I have been using my  iPhone in conjuction with the default Camera, and an app called ProCamera, since at least 2016. The feature that sets these two apps apart is the abilty to apply exposure and focus separately, with ProCamera. As well as a slew of features from White Balance to exposure to both over and under and shutter speed choices. I have over the years come to rely on the CameraPro app for tricky exposure situations in particluar. One of those situatons is my Weekly photo taken on Saturdays at 17:17:00. This idea has a dedicated tumblr. The app icon sits proudly on my home screen, where I can reach it quickly and easily.

My home screen on my iPhone 14 Pro On Friday the 21st of June 2024
My home screen on my iPhone 14 Pro On Friday the 21st of June 2024

Software Bug?

Last Saturday when I opened the app in readiness to take my weekly picture, after taking the shot I was presented with a screen that touted the benefits of puchasing the app. I had bought this app sometime prior to 2016! What the hell? Even by scrolling down the huge screen of which only the top portion is shown, there was no option to buy the app? I was perplexed. I immediately jumped online and started looking for clues or help. In the end I ended up in the support section of the company’s website. I dashed off a support request and attached the screengrab. As it was Saturday here and the company is in Europe, making it early Saturday morning there, I wasn’t holding out much hope for the next few days. So I contemplated deleting the app entirely and readjusting my home screen on my Phone to replace the missing icon.

The screen that asked me to pay for an app I had already bought in about 2016
The screen that asked me to pay for an app I had already bought in about 2016

Prompt & Efficient Service

Fast forward to Monday and I had received an email aknowledgement, that problem seemed to be a bug, their developement team were looking into it. Could I offer more detail? This I did.  The NEXT day I was emailed a promo code for the app. This I promptly redemeed and hey presto I had my favourite camera app back. Fully funtional.

This is top notch cusotmer service. I cannot recommend this app enough both for its usefulness and for the company’s customer service.

Thank you Cocologic, and thank you to your support team as well.

About the author.

Stuart Murdoch is an Artist and Part time Photo Educator, with over 30 years of teaching experience. He contemplates many things photographic. His ruminations include his own work as well other’s and the aspects of technology that impact on the sharing and consumption of Photographs. And of course the act of making and taking photographs in the 21st century.
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